OxONet is constantly updating and expanding our Online Knowledge Base to reflect questions from our customers.  If you cannot find an answer to your question here, please contact an OxONet representative.

"OxONet has hosted my domains over the past several years. Service is excellent and all questions are answered promptly by a human." - Luann Lee, Quarry Commando

If you want to check our system status, or report an outage, please call our System Status Line at 1-877-397-7350. You should make note of this number so that you have it in the event you cannot view our web site.

Using Your OxONet Account

• I'm trying to configure my e-mail program to use my OxONet e-mail. What should I enter for the e-mail servers?
• How do I check my e-mail over the web?
• How do I access the MySQL database included with my account?
• How do I use OxONet's SecurePost?
• How do I add or remove services from my account?
• How do I terminate my OxONet account?

Service-Related Questions

• How do I sign up to get a web site with OxONet?
• How much web space, how many e-mail addresses, how much bandwidth, etc. do I receive with an OxONet account?
• I want a specialized service not specifically described on your site.  Is there someone I can contact about my needs?
• Does OxONet have a refund policy and/or a money-back guarantee?
• What is Microsoft FrontPage, and why/how would I use it to maintain my site?

General Questions About OxONet

• What is OxONet, and what types of services do we provide?
• What kind of connection do OxONet's servers have to the Internet?
• Why should you choose OxONet?
• Is OxONet an Internet Service Provider (ISP)?
• What area does OxONet serve?

Important Documents

• OxONet Service Contract
• Tucows Domain Name Registration Agreement
• ICANN Uniform Dispute Resolution Policy (UDRP)